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Commercial Services

The New Voice of Business

Powerful Business-Class Voice Solutions Designed For SMB Needs

Our vision is your success. Let us help you grow your business, increase revenues and take advantage of your network by offering business class telecommunications solutions to small & medium sized business accounts.

  • Hosted PBX Voice Solutions
  • VPN’s
  • Disaster Recovery
  • Home Office Hosted PBX
  • Dedicated Internet Access
  • Server Hosting/Co-location
  • Trunk Circuits to Existing PBX
  • Exchange & Domain Hosting
  • Off Site Data Storage
  • Auto Attendant (IVR)
  • Soft Phone Integration
  • Secure Firewalls

KLiP Communications

KLiP would like to offer the following products and services for resale to the cable industry.

  • Hosted PBX. The cable company could offer a full featured PBX type system to small and medium sized businesses within their cable footprint.
    • The EMTA we have tested is the Arris 1, 8 and 12 port models.
    • For offices with greater than 12 phones, we would use an EMTA and Cisco Router and Switch. You could have as many phones as needed for the environment. The limit would be the upstream bandwidth on the cable plant. Each simultaneous phone call requires 80k of bandwidth (40 simultaneous phones X 80k = 3.2 megs upstream requirement). Direct fiber connections would eliminate this problem.
    • The phones that we would offer are Cisco or wireless phones from Zitel.
    • User would need to purchase a UPS system.
    • Limited and Unlimited LD packages
    • Per seat pricing
    • Provisioning and setup services
    • Multi-site voice integration within Cable market and outside the market.
    • Off Premise exchange – get your work calls to simultaneously ring at home.
  • Home Office hosted PBX. Package created specifically for the home based business.
    • Would use a standard one port EMTA and whatever phone customer chooses to use.
  • Trunk circuits to existing PBX systems. Many companies have an investment in their existing phone systems. We would allow them to keep their phone systems and bring in new circuits to supply these phone systems.
    • Use EMTA. Each port on an EMTA can support 8 seats on a traditional PBX system. Each 12 port EMTA can support up to 96 users.
    • User would need to purchase a UPS system.
    • Sold on a per seat basis.
  • VPN’s – we can create secure, reliable private networks for businesses that want to connect together or share files between home and office.
  • IVR’s – Initial Voice Recordings. We could create the entire voice menu that a customer hears when they call the business. Music on hold, etc.
  • Portal – a complete customer self management tool. Customers can make any changes to their phone systems, office configurations that they choose.
  • Exchange and Domain hosting
    • All email and Microsoft licensing.
    • Web site hosting and outsourced design work.
  • Data and Collocation products:
    • Disaster Recovery
    • Firewall
    • Offsite data storage
    • Server hosting/Collocation equipment
    • VM Ware
    • Server Blade Rentals

Provisioning and Support

  • Tier one tech support would need to reside with the cable company
    • Truck roll
    • Hardware install
    • Physical network failure
  • Provisioning and supporting equipment could be offered in the following ways:
    • Direct support from KLiP.
    • KLiP Partnering with the 3rd party provisioning companies
      • IBBS
      • Z-Corrum
      • Parasun
  • Trouble ticketing KLICS TT
  • Customer Portal – Self help, FAQ’s, etc
  • Customer Service
    • Tier 1, 2 and 3 service for customer support
    • Fully integrate with Cable customer service (Portal).
  • Training
    • Sales training
    • Product training
    • Outsourcing physical support
  • Marketing
    • Creating marketing materials, web, direct mail, commercials, bundled packages.

Pricing

  • Per seat – just like industry pricing for residential VOIP
  • Revenue Sharing on advance services – KLiP establishes market pricing and shares a large percentage of that revenue with Cable company
  • Agent programs – KLiP handles entire customer relationship and provides a monthly recurring sales commission to cable company.
  • Specialty and advanced data services would be priced on a per instance model.