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KLiCS

KLiCS IT

We know what it’s like to evaluate back-office systems. We know their expense, the hidden costs of “professional services”, incremental IT support staff and the timeframes for systems evaluation, requirements gathering and implementation. You are making a purchasing decision based upon a specific need, to gain economies through automation or a better way of doing business. You are looking for a way to improve your business not over-burden it with the cost of an Operational Support System (OSS). Wouldn’t it be nice if you could just push a button and the functionality would just be there, as you wanted it and at a price your business can afford? That’s where we come in. Just KLiCS IT.

We are Kukwa-Lemmers interactive Customer Systems Information Technologies (KLiCS IT). We have developed a highly customizable OSS that can support your business needs of today and into the future. Our fourth generation KLiCS software is an open-architecture, workflow management system that replaces manual practices with automated downstream processing through Automated Programming Interfaces (APIs). Our system is built using front line experience to govern business rules, process and procedure, content sequencing and script adherence. We overlay the functional design maintaining discipline for business reporting at the financial, sales and marketing as well as engineering and operations levels. The system provides user, customer and third party web based interfaces that adds flexibility and disaster recovery to your business.

What makes our solution better than the rest? We built it from necessity. Like most of you, we couldn’t afford the off-the-shelf solutions that cost in the millions, required a fulltime IT staff, hardware and third party software that added costs. As a start up company, we wanted to grow into the OSS verse being absorbed by it. We took the time over 10 years to evolve our solution into a mature back office system that was customized to our need. We want to offer you the ability to take advantage of our existing development to provide you the functionality you need to compete. We can provide you with a customized back office solution that is a corporate asset instead of an anchor.

Benefits

  • Web based application that provides workplace alternatives and disaster recovery.
  • Intuitive design that adheres to your existing process and procedure reducing training and implementation costs.
  • Billing accepts various usage records from multiple cable, switch (including VoIP) and existing telecom providers.
  • End-to-end control for order management.
  • API interfaces to multiple equipment and software applications enabling flow-through automation.
  • Improved customer communications through portals, eChat and system generated messages via email reducing support costs.
  • Full OSS functionality without the OSS cost.
  • Fully Hippa, Oxley-Sarbanes compliant.

VoIP Delivery Diagram

Broad River Network Configuration

Broad River Network Configuration